Vallon DigitalTerms of Service

Vallon Digital provides digital marketing and advertising services to businesses.

Services may include:

• marketing planning
• brand-awareness activity
• advertising campaign setup or management
• traffic-generation activity
• content
• marketing imagery
• copywriting
• creative materials
• ongoing marketing support
• directory/business-listing services
• shared advertising
• campaign reporting
• other marketing services agreed for the relevant customer

Not every service includes every item.

The exact scope is the scope explained or agreed for the particular service.

Vallon may provide:

Recurring Services — marketing services billed according to a recurring arrangement until cancelled.

One-Off Services — marketing services purchased as an individual non-recurring package or project.

Custom Services — marketing projects with an individually agreed scope or commercial arrangement.

Business Hub Services — selected services involving Business Hub directory placement and shared advertising.

Submitting an application:

• does not guarantee approval
• does not itself create a paid service
• does not automatically start a subscription
• does not itself result in payment

If an application is appropriate, applicable service/payment information is provided separately.

Pricing can vary according to service, package, market, promotion, project and requirements.

Vallon may accept payment in GBP, USD or ZAR.

The applicable amount and currency are provided for the particular service before payment.

Where a service is recurring, the relevant offer/payment information should explain:

• initial amount where applicable
• currency
• recurring amount
• recurring interval
• when recurring billing begins
• introductory/onboarding terms where applicable
• cancellation arrangements

Recurring services continue until cancelled under the applicable terms.

Vallon may occasionally use:

• introductory pricing
• discounted first periods
• onboarding periods
• promotional rates
• money-back guarantees

These apply only where expressly included with the relevant offer.

Do not assume every customer receives the same promotion.

One-off services do not automatically renew.

The relevant scope, price, currency and delivery arrangements are provided or agreed for that service.

Custom marketing projects may have individually agreed:

• scope
• deliverables
• pricing
• payment arrangements
• delivery expectations
• revisions
• other conditions

Recurring Vallon subscriptions can be cancelled according to their applicable terms.

Unless another process has been provided, customers may request cancellation through the available Vallon client billing portal or support@vallon-digital.com.

Once cancellation becomes effective, future recurring renewal payments stop.

One-off services do not require subscription cancellation.

Refund eligibility depends upon the service and the Refund & Cancellation Policy.

Certain Vallon subscription offers may include a 39-Day Money-Back Guarantee calculated from the first paid subscription charge.

This applies only where expressly included in that offer.

One-off/custom services are not automatically covered by a subscription guarantee.

Refund & Cancellation Policy

Customers may provide:

• logos
• imagery
• copy
• websites
• business information
• branding
• service information
• promotional material

The customer confirms they have the right to provide these materials and authorises Vallon to use them where reasonably necessary to provide the service.

Marketing results vary.

Performance may depend on:

• industry
• location
• competition
• market conditions
• customer demand
• advertising-platform decisions
• search demand
• seasonality
• consumer behaviour

Vallon does not guarantee:

• leads
• enquiries
• customers
• sales
• revenue
• traffic
• rankings
• conversion rates
• advertising outcomes

Some Vallon services use a shared advertising model.

Where this applies, advertising may promote:

• a Vallon Business Hub
• a category/group of businesses
• multiple participating businesses
• another shared destination

Unless expressly stated otherwise, a customer is not purchasing a privately funded advertising account or budget dedicated exclusively to that customer.

Shared reporting may represent aggregate campaign activity.

Vallon may use services such as:

• Google
• Meta/Facebook
• Databox
• Stripe
• email providers
• form providers
• analytics providers

Use of a platform does not imply endorsement, certification or partnership.

Payments for relevant services may be processed using Stripe or another appropriate payment provider.

Customers should never send complete card information through ordinary email/contact forms.

Vallon's original branding, website material, written content, designs, systems and original marketing/creative materials remain the property of Vallon or the relevant rights holder unless otherwise agreed.

Customers are responsible for:

• supplying accurate information
• supplying material they have permission to use
• providing required information/approval where needed
• ensuring their own business/products/services comply with applicable requirements

Digital marketing platforms change frequently.

Vallon may make reasonable operational changes to campaign structures, marketing methods, content formats, reporting tools, Business Hub presentation and technology providers where required to maintain or improve a service.

Vallon may refuse, suspend or terminate service where reasonably necessary because of:

• non-payment
• misuse
• unlawful activity
• misleading customer material
• advertising-platform restrictions
• material breach
• activity materially interfering with service delivery

To the maximum extent permitted by applicable law, Vallon Digital is not responsible for indirect or consequential losses resulting from expected marketing outcomes, including expected profits or business opportunities.

Nothing excludes liability that legally cannot be excluded.

support@vallon-digital.com