Policy
Refund &Cancellation
Vallon Digital provides several types of marketing service, including recurring services, one-off services and custom projects. Refund and cancellation arrangements therefore depend on the particular service purchased.
Last updated — 3 September 2026
Recurring Services
Recurring services renew according to the billing interval disclosed for the relevant service until cancelled.
Cancellation
Customers can cancel eligible recurring Vallon Digital services through the client billing portal where available or by contacting support@vallon-digital.com.
Once cancellation becomes effective, future recurring renewal payments stop.
Money-Back Guarantees
Certain Vallon Digital recurring offers may include a 39-day money-back guarantee calculated from the first paid subscription charge.
This guarantee only applies where expressly included in the particular offer.
Introductory / Onboarding Arrangements
Some services may include introductory pricing, onboarding arrangements or another promotional structure. The terms applicable to the relevant service are provided before payment.
One-Off Services
A one-off Vallon service does not automatically renew.
Refund eligibility can depend on the relevant service, work already carried out and particular project terms.
Custom Projects
Custom projects may have individually agreed refund or cancellation arrangements.
Requesting a Refund
Contact support@vallon-digital.com.
Billing Questions
If you do not recognise or understand a Vallon Digital payment, contact support@vallon-digital.com so Vallon can identify the relevant marketing service or account and explain the applicable billing information.