Existing Clients
Vallon DigitalClient Support
Already a Vallon Digital customer? Use this area for help relating to your active Vallon marketing service, campaign information, business details or account.
This support area is for customers of Vallon Digital's own digital marketing and advertising services.
Campaign Information
Looking for your Vallon Digital campaign information?
Most campaign information has already been sent to you by email.
Please search your inbox for emails from support@vallon-digital.com.
Onboarding Email
Your onboarding email contains information about your Vallon Digital service, what happens next, and any relevant setup or onboarding details.
Launch Email
Your launch email contains the important live information relating to your active campaign or service.
Depending on the package, this may include relevant live links, campaign information, Business Hub details, reporting/dashboard information, or other launch information.
Can't find the email?
Please search your inbox and also check your:
- Spam folder
- Junk folder
- Promotions folder where applicable
Search specifically for support@vallon-digital.com, and terms such as Vallon Digital, Onboarding, and Launch.
Still can't find your campaign information?
If you cannot locate your onboarding or launch email, contact the Vallon Digital support team and we can help resend the relevant information where available.
Email:
Business Details
Update Business Information
Need to update your business name, website, supplied imagery, promotional content, links or other information connected with your active Vallon marketing service?
Contact support@vallon-digital.com with your request and the Vallon team can help.
Existing Clients
Manage Your Vallon Subscription
Existing Vallon Digital clients can use the secure client portal to view available invoices, update eligible payment information and manage an active recurring Vallon Digital subscription.
Depending on your account setup, the portal can allow you to:
- view available invoices;
- update payment information;
- manage your recurring Vallon Digital subscription;
- cancel your recurring subscription where cancellation functionality is available.
The secure Vallon Digital client portal is provided through Stripe.
Need to make changes to your subscription?
You can manage an active recurring Vallon Digital subscription through the secure Client Portal. If you have difficulty accessing your account, contact support@vallon-digital.com.
Main Support Options
Campaign Information
Looking for campaign details? Your onboarding and launch information was normally sent by email from support@vallon-digital.com. Check your inbox, spam and junk folders first.
Find out moreUpdate Business Information
Need to update business details, imagery, website links or promotional information supplied to Vallon?
Email SupportManage Your Vallon Account
Existing clients can view invoices, update eligible payment information and manage an active recurring Vallon Digital subscription through the secure client portal.
Open Client PortalSupport FAQ
Common Questions
Still Need Help?
If you cannot find what you need above, contact the Vallon Digital support team.
support@vallon-digital.com